Max Life Walkin Recruitment in Gurgaon

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Max Life Walkin Recruitment in Gurgaon

Max Life is conducting Job openings in Gurgaon for Graduate students as Associate, Senior Associate – (NonTechnical). Freshers with good communication skills both written and verbal can also appear for the interview. Max Life has declared the Recruitment notification for Executive – Customer Service and Executive – Policy Owner Service. Interested Candidates can directly attend the drive at the below-mentioned venue.

MAX LIFE WALKIN DETAILS

Company Name Max Life Insurance
Qualification Any Graduate
Experience 0 – 3 Years
Job Location Gurgaon
Job Role Associate, Senior Associate – (NonTechnical)
Salary 2,00,000 – 3,00,000 P.A.
Industry Insurance

Max Life Insurance Job Description

Position (1): Executive – Customer Service
No. of Positions: 2
Nature of Employment: Permanent
Department: Operations
Responsibilities
  • Responsible for Operations of Service Help Desk which includes management of queries and service requests (SR) from the agent advisors /Gos and the customers.
  • Resolve Agent Advisor & Customer queries/SR within the defined Service Level Agreements.
  • Ensure adherence to documented processes, procedures and controls.
  • Ensure training of Customer Service Executives for products, process & procedures.
  • Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries are resolved.
  • Ensure follow up with customers / Agents to ensure complete satisfaction.
  • Publish MIS and Dashboards.
  • Ensure end to end closure on escalations.
  • Passing on feedback to the users at the backend and ensure timely trainings.
  • Ensure no customer request beaches the TAT.
  • Coordinating between MLIC and Genpact on various strategic changes.
  • Ensure achieving targets on high ageing cases.

 

Position (2): Executive – Policy Owner Service
No. of Positions: 2
Nature of Employment: Permanent
Department: Operations

Responsibilities  

  • Responsible for performing Testing of IT related enhancements.
  • Tracking for tickets logged in IT and its resolution.
  • Ensure achieving targets on high ageing cases.
  • Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure service requests/testing are resolved.
  • Ensure follow up with Branches / Agents to ensure end to end resolution on the cases.
  • Ensure adherence to documented processes, procedures and controls.
  • Adhering to defined TAT for processing self initiated request.
  • End to end service request processing and communication within defined SLAs.
  • Coordinating between Max Life and Business Partner on WIP handling and closures monitoring.

Max Life Insurance Measure of Success

  • Customer satisfaction scores.
  • Agent satisfaction scores.
  • TAT of Customer/Agent query resolution as per defined SLA.
  • Target on high aging to be met.
  • Team Productivity targets to be met.
  • Employee satisfaction.

Max Life Required Skills

  • Candidates must have Good communication skills.
  • Good command over Excel or Advanced Excel.

How To Apply For Max Life Insurance Job Vacancies

Aspirants can attend for the Max Life Insurance Walkin Drive 2017 which will be held in Gurgaon on 8th to 10th May 2017. So candidates who are interested can directly attend at the below-mentioned venue.

Walkin Date: 8th to 10th May 2017
Walkin Time: 10:00 AM to 2:00 PM

Venue

Max Life Insurance Co. Ltd.
Ground Floor Operations Centre.90-A
Udhyog Vihar
Sector-18
Gurgaon-122015.

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